FREQUENTLY ASKED QUESTIONS
Royce's Prop Shop is a full service event planning and production company, specializing in decor. We pride ourselves on our dedication to customer service, always striving to ensure that we create events and experiences catered to our clients' vision. We offer a wide range of events services, from full event management to custom prop fabrication.
Where can I find pricing information?
As a full-service event production and décor company, we work alongside our clients to create custom packages tailored to each event’s particular needs. After we meet with our clients to discuss their events in detail, we will create a proposal outlining pricing information for event elements, along with a labor estimate and all other applicable charges.
How far in advance of my event should I reach out to a producer?
The more time we have to plan for your event, the better! We typically ask for at least a six-month advance notice for our larger events, and at least six weeks for our smaller events. If you are interested in having Royce’s Prop Shop manage your entire event (including venue selection, catering coordination, etc.), we recommend getting in touch about a year in advance of your event.
In general, with more time to plan an event, we are more likely to ensure that the décor items you want are available and that all goes smoothly on event-day.
What information should I have ready when I contact a producer?
When you reach out to one of our producers, they will ask you all about your event in order to get a better understanding of your particular needs. Information that is helpful to us includes:
Your concept for the event; what do you want your guests to see/feel/experience when they enter the event space; what do you want them to say about it when they leave?
If you have planned this event before, the event history (what you have done for this event in the past?)
What will the flow of the event be; is there a timeline for the event?
The exact date and time of your event.
The location of the event, including the specific ballroom if applicable.
If available, a floorplan of the space, even if it’s a rough sketch of your ideas.
The timeframe available for us to set up and tear down your event décor.
An idea of your budgetary parameters – this helps us to cater to your specific needs when creating our proposals.
Any inspiration photos or videos, such as an event Pinterest board.
I’ve reached out to a producer, what are the next steps?
We’re excited to work with you on your event! Once you’ve reached out to us, a producer will be in touch to set up an in-person meeting, either at our location in North Portland, or at the venue where your event will be held. Depending on the location and logistics of your event, we may request a walkthrough of the space in order to ensure we provide you the most accurate quote possible for our services. Once we’ve had a chance to meet and review your event needs, our creative team will work on a décor proposal for your event. Our team will continue to work with you to make adjustments and revisions as necessary until you are completely satisfied with your décor package.
Can I make changes to my proposal?
Of course! Our first priority is always the client. We want you to be wowed by the finished product and to keep coming back to us for all your event needs. We are happy to make revisions to your proposal, but we ask that all changes are finalized at least two weeks prior to the event. For items that require special ordering (such as custom graphics) we may require final approval farther in advance than for items in our inventory in order to ensure that we receive all orders in time for your event.
Do you require a deposit?
Yes, we do. We require a 50% deposit 30 days prior to your event, with the remaining balance due the day of the event. We can take payment via cash, check, or credit card, but we do charge a 3% fee for all credit card transactions. If your proposal is not fully approved 30 days prior to the event, we will require a 50% deposit based on your latest proposal, and the remaining balance of your finalized proposal will be due the day of your event.